Storage FAQs

It is a three-hour window. For example 12:00 PM to 3:00 PM. We will try our best to be on the earlier side but the window is necessary for the unforeseen issues that tend to occur.

There is a $25 scheduling charge that we will waive if the customer schedules their delivery by August 1. If the customer is scheduling after August 1, the customer must schedule their delivery seven days in advance of desired drop off date, and are on a first come first serve basis.

Because of University restrictions, there are certain black out days where we cannot schedule deliveries. Our website will not allow you to schedule a delivery on those days, and our phone rep's are familiar with all the days for a given campus.

There is a $50 charge if a customer misses their delivery. We recommend that you do not schedule delivery on the day you are flying in because of delays. If you are driving in, schedule your delivery 3 – 4 hours after you expect to arrive. It takes time to check in with your landlord and other unexpected problems. We do offer early move-in services to buildings and residences where it is pre-approved. Check with your dorm leader or landlord to see if this is possible.

Our local manager must approve last-minute deliveries. If you call or Email us, the local manager will be contacted to see if the last-minute delivery is feasible. If a delivery is scheduled less than 24 hours beforehand there is an additional $25 fee. We cannot guarantee availability on last minute scheduling requests.

Flying back to school? Don't want to lug large duffels or heavy boxes with you? You may not be able to send it to the dorm, or to your apartment, but before you come back to school, ship these items directly to us and we will deliver them for you with the rest of your storage order. We charge a flat rate of $25 per box for this service. You can ask for this service when you sign up, or call us or drop an email before your pickup.

Customers can store as many items as they wish, but we charge by the item. There is no maximum number of items, but there is a $100 minimum for any storage order (see below question 'what if i bring out more items than i said i would.')

Yes. Lazybones can pickup your storage whether you live in a dorm or an off-campus apartment.

We will be picking up 7 days a week during peak move out times.

Customers should schedule their pickup a minimum of 3 days in advance, but we recommend scheduling at least 3 weeks in advance to assure them of a suitable pickup time. Pickups scheduled less than 72 hours in advance are subject to additional fees.

You should call us immediately. That way we can bump you on the schedule, and find a new window if necessary.

It typically takes 10-20 minutes depending on how many items. Customers with larger furniture & a large amount of miscellaneous items typically take 30 – 45 minutes.

Yes, we do storage pickups all year, January to December. Just ask.

Customers can change pickup times within 48 hours, however, we cannot guarantee time if adjusted with such late notice.

You lose your storage deposit. Occasionally, we will refund this deposit however; it is NOT refundable if you did not cancel it and our staff showed up for the pickup.

We give the customer a three-hour window. For example, 12:00 PM to 3:00 PM. We will try our best to be on the earlier side but the window is necessary for the unforeseen issues that tend to occur such as blocked vans, traffic, closed roads, or broken elevators.

We will try to accommodate when possible. However, if the customer cannot make any of our scheduled times we can add them to the overflow crew with a 3 hour window for an additional fee ($100 - $150)

We will try to accommodate when possible. However, there is a $25 fee for last minute scheduling.

We will try to accommodate when possible. However, there is a $25 fee unless each pickup is over $100 or the overall order exceeds $300.

No problem. You will be billed for the number of items that you actually store. There is a minimum storage charge of $100 for all customers. However, we will take as many items as you need us to.

No, you can reserve space for a storage pickup by giving a $50 deposit. (Either by phone or on the website), and log back in or call us later once you know when you want that pickup done. Once you reserve space for a pickup, you can choose what time you want that pickup anytime up to 3 days before the pickup day without paying a fee. HOWEVER, the longer you wait, the more likely the time you want is no longer available.

Yes, always, no questions asked.

We presently service Boston MA, Boudler CO, Madison WI, Newark DE and Syracuse NY. Want us to expand to a new location? Let us know!

The truth is, our phones aren't always busy. There are long stretches of the day when we have no customers on the phone at all. Human nature seems to be that everyone calls at about the same time. Our phones get very busy right after we open (9 AM), at lunch time (12 PM-1:30 PM) and right before we close (5 PM). So try calling us at other times, and you'll be pleasantly surprised how short the wait is.

Yes, we will. We will pick up items from your home and ship them wherever you ask us. We use UPS and the price depends on the size and weight and destination of your items to be shipped. Prices are typically (but not guaranteed to be) $1-$2 per pound. You just schedule a 'typical' storage pickup with us, but put our Shipping barcodes on your boxes instead of our Storage barcodes. To print the barcodes simply go to the My Storage page on this website and click the Print Barcodes button, then select 'Shipping' from the pull-down menu.

Yes you can! First sign up for storage with us (via phone or the web site). Then open up the My Storage page on this website and click the Print Barcodes button, then select 'Storage' from the pull-down menu. Put one of these barcodes on each box, and ship them directly to us by whatever means you like (typically UPS). Then sign up for a 'normal' storage delivery by calling us at 1-877-215-2105 or using our website. Please be sure that we receive your boxes 7 days before your delivery date. You can get our mailing address from the My Storage page on our website. We charge $25/box for this service.